Tenant FAQs
- When is my rent due?
- Why do I have to pay an application fee?
- How much notice must be given before I move out?
- What needs to be done when I move out?
- Will I get the full amount of my security deposit back?
- When will I receive my security deposit back?
- How can I extend my lease?
- What do I do if my A/C or Heat go out?
- Who do I call for an emergency?
- What utilities do I need to pay?
- Can I paint one or more of the rooms at my house?
- Can I have a copy of my lease?
When is my rent due?
Your rent payment for the month is due on the 31rst of the previous month. If for any reason your rent payment will not be on time, please call us immediately. If the rent payment has not been received by the 3rd of each month, our office charges a late fee penalty in accordance to your lease.
Why do I have to pay an application fee?
In an effort to provide the best possible environment for all of our tenants, we run a complete background check as part of the application process. This amount covers the time and services necessary to complete that check.
Where do I send my rent check?
Rent payments can be mailed to:
Re/Max Advantage
ATTN: Property Management Department
P.O. Box 777998
Henderson, NV 89077–7998
- Please retain a copy of any money order (Recommend you send with signature required to avoid losing this in the mail. Rent lost in the mail will not absolve rent from still being due).
- Checks made payable to: Re/Max Advantage
- Cash is never accepted.
How much notice must be given before I move out?
If your lease term is ending, you are required to give 30 Days Written Notice to vacate. You cannot vacate until your lease term ends.
What needs to be done when I move out?
The rental unit must be returned in the same or better condition than it was when you first moved in. It is important to thoroughly clean the entire unit to avoid losing any of your security deposit. Carpets must be professionally cleaned and touchup paint done where needed. Costs to remove smoking or pet odors from the property can be deducted from the security deposit.
Will I get the full amount of my security deposit back?
Yes. Your full security deposit will be returned to you, minus the amount of any unpaid items, damage payments or cleaning.
When will I receive my security deposit back?
You will receive the security deposit back within 30 days after the date that your lease has ended.
How can I extend my lease?
To discuss options to extend your lease, please contact our management office at: management@teamkuptz.com.
What do I do if my A/C or Heat go out?
Contact our office via email at management@teamkuptz.com AND contact us via phone at 702–896–5500.
Who do I call for an emergency?
In the case of a life threatening emergency, please contact 9–1–1. If you smell gas, you should contact Southwest Gas at (800) 748–5539. If you have an active water leak, NO A/C or Heat, or No Hot Water, then your situation is classified as a "work order emergency". You should contact our office at 888-658-5666 to be directed to the appropriate line. If you do not reach a live person because it is after hours, please leave a voice message and someone will return your call right away. Additionally, it is highly advisable that you ALSO e-mail an emergency claim to our office at management@teamkuptz.com.
What utilities do I need to pay?
Please refer to your rental agreement (lease) to find out what utilities you are responsible for. All utilities that you are responsible for must be switched into your name on or before the first day that you occupy your new unit. See the utility contact page for this information.
Can I paint one or more of the rooms at my house?
Any modifications to your unit must first be cleared by our management team in writing.
Can I have a copy of my lease?
Yes. To obtain a copy of your rental agreement (lease), please submit a written request to:
We will send you a copy of your lease within two business days